Charge 3 fading screen with black lines

[Noosha]

Hi. 

I got my fitbit at Xmas so it's not very old but the screen has started to have horizontal black lines running through the whole of the screen and the rest seems to be fading. I have tried rebooting and restarting as recommended but nothing has worked. How can i fix this?

Thanks

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Noosha.

I am sorry to hear your Charge 3 screen has horizontal black lines and the rest of the screen is fading. Thanks for trying to resolve this, I am here to help. Since you've tried to do a restart, I recommend doing the following:

1. Change a clock face: How do I change the clock face on my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes, I'll be around. 

[Noosha]

Hi LiliyaThank you for the advice. I have tried this and still no change. Where do I go from here ?Noosha Sent from my Samsung Galaxy smartphone.

[LiliyaFitbit]

Hi @Noosha, thank you for your reply. 

I am sorry to hear the issue persists, thank you for your time and efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[MariaMWalker]

Hi Liliya,

I am having the same issue as this user. I bought my fitbit in the summer. have followed the steps to reset it, as you have outlined and still the problem persists. My daughter has also had this issue with her fitbit, and it was sorted very quickly by the Customer Support Team. Are you able to put me in contact with them as you have the user above?

Thank you

[MarreFitbit]

Hi there @MariaMWalker, welcome to the Community Forums! Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

At this moment, we’ve reached the limits of what I can do for you here on the public community forums with regards to the screen issue. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.