Charge 3 floor count

[SunsetRunner]

I live in a single level home with just one step to the yard and have justregistered 39 floors ??? How come

[JohnnyRow · Accepted solution]

Fitbit detects floors by changes in atmospheric pressure.  When very windy or weather changing rapidly, those changes in atmospheric pressure can be interpreted as stairs climbed.

[SunsetRunner]

Thanks. Would bending to touch your toes then standing upright also register as floors?

[JohnnyRow]

I would guess not unless you are very tall - it takes 10 foot difference to count as a flight of stairs.  But once when I was going up and down stairs to my basement, I found they got counted better if I raised my arms when I got to the top.

I don't remember details, but seems like there is also some mechanism to prevent elevator rides from counting.

But stairs are a stand-alone statistic; it doesn't affect calories or anything else.

[SunsetRunner]

Thanks again. Will see if I can how to discount the elevator find

[BobStein3]

I was getting crazy wild floor counts with my Charge 3.  Customer Support replaced it and guess what?  The replacement gives me the same crazy wild floor counts!  I continued working with Customer Support and they've decided that the crazy wild floor counts are a result of anything except for a defective Charge 3.  It couldn't be the Charge 3, so it must be something geographical, opening doors, driving, or riding elevators or escalators, abrupt weather and atmospheric pressure changes or exposure to excess moisture.  My thought is that the altimeter is not yet ready for prime time and suggested a software update with an option to disable the altimeter.  They offered me a refund if I return my defective replacement Charge 3 and the defective Charge 3 sitting in my drawer.  Before I decide what to do, you said something that caught my attention and I wanted to clarify.  You said that the floor count is a stand-alone statistic and does not impact calorie count. If this is true, then it makes it much easier to just ignore the crazy floor counts reported.  How certain are you that the floor count does not impact the calorie count?  Thanks!

[JohnnyRow]

@BobStein3  Verify it for yourself.  Look at the fitbit.com dashboard wide daily graph.

You can get reading of calories and stairs in 15 minute intervals, and heart rate in 5 minute intervals.  Find a time when you had high stair count but you were not active and your heart rate was low.  Look at the calories burned and see if they jump with the stairs count, or seem to match up with your heart rate.

[mustangsallywal]

Im having the same probs...……..would love to know more!!

[CSEAKENS]

I’m having the same problem. Went for a long walk on flat ground today and managed to rack up over 200 floors. 

Fitbit, please find a solution as I bought a device so that i didn’t have to guess how much activity I’d done in a day – I could guess better than this!

[mustangsallywal]

Yup!! U would think for the cost you would get better results.

Sent from my iPhone

[BobStein3]

After working with Customer Support, I'm pretty much convinced the
erroneous Floor Counts are due to an incompatibility with the Charge 3 in a
temperate climate when air conditioning is in use. Customer Support is
calling this a "geographical" reason for the errors. They have offered me
a refund, but I'm holding out for now to see how the Charge 3 preforms
while swimming laps (it's still a little too chilly to get into the pool in
Florida); I keep hoping for a software update that will resolve the issue;
and I'm waiting to hear back from them as to whether I can destroy the
altimeter by sticking a pin into the tiny hole on the back. Since the
altimeter doesn't work (for me), I will be happy if I can make it
non-functional. I personally don't care about floor counts and would be
happier with NO Floor count than an erroneous one.

[Innexum]

That's not really a solution. It's just explanation of the problem. I get 60-70 floors a day just working in my shop. I only do 3 floors down in the morning and 3 up in the evening.

[rosebud2018]

Not a big deal to me but funny. I live in a ranch house, with no stairs. Depending on the exercise I do, or something, I score 2-3 floors a day. Again, no big deal. Could be my aerobics with the high stepping/marching I do.

[mustangsallywal]

14 flights today!! Lmao!!! MUST B MY SKIPPING LOL

Sent from my iPhone

[BobStein3]

I must challenge your so-called "solution".  Telling me the erroneous floor counts reported by the Charge 3 are caused by "the wind" is NOT a solution  ... it is an excuse.  A solution will result in the Charge 3 reporting accurate data.

Again, I ask you to please give us an option to disable the altimeter until (if ever) Fitbit resolves this issue.  I would rather have no floor count data than erroneous data.

[BobStein3]

@JohnnyRow   The "Accepted Solution" is little more than a possible excuse and does not solve anything.  I am still recording an average of 150 floors a week when in reality I do none.  Until Fitbit finds a way to provide accurate floor counts, I would prefer to disable the altimeter altogether.  Can you unmark this problem as solved?  It isn't.

[JohnnyRow]

@BobStein3  Don't blame me for "accepted solution".  "Solutions" get so marked by the original poster.  Apparently s/he appreciated my explanation.  Sometimes "solved" is in the eye of the beholder.

[BobStein3]

Thanks for the explanation. I intended no blame. I was only trying to get
the "solved" status removed from what we know is an active, ongoing and
unresolved issue.

[JohnnyRow]

You are free to start another thread about it, though I suspect there are already several, not marked as solved, and I think most, or all, people do realize there are ongoing inaccuracies with floor count, whatever the cause.

[SunsetRunner]

This is not an accepted solution.

This is a useless reply and a non answer.

Sitting on my desk with no wind or weather changes registers 450 floors?

There's cheap trackers from China that do a better job than this