Charge 3 gets hot when charging

[Jennifert-85]

I was having issues with my fit bit not showing notifications, I plugged it in and now it won't turn on and when I plug it in, it gets hot. It isn't turning on but still gets hot when I charge it.

Moderator edit: subject for clarity

[Nina100]

I have the same problem. I am waiting for support service but I think this is serial problem because it is not only me

[AlejandraFitbit]

A warm welcome to the Community @Jennifert-85 and @Nina100 thanks for the input.

I am sorry to hear that your tracker is getting hot while charging. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 

[Richard_D73]

Hi Alexandra, not sure what to do, my fitbit yesterday got very hot on my wrist and turned itself off. It won't turn on and only gets hot when charging 😞

[AlejandraFitbit]

Hey @Richard_D73, welcome to the Community.

Sorry to hear about your Charge 3 getting hot. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

See you around. 

[omm630]

i am having the same problem with my charge 3. the screen was stuck on the time and date and i couldn't change it. now when i plug it in, it's getting so hot that i have unplugged it. help! 

[Richard_D73]

Hi omm630,

I had to contact fitbit and they replaced the central unit. There wasn't
another fix unfortunately. Their service was really good.

Rich

[omm630]

thanks so much rich! 

i appreciate your response. 

cheers!! 

[Caramia4]

My Fitbit Charge 3 now has to be charged daily, and it started getting hot while charging it this morning.

[Galexigirl]

Mine just started doing this today as well! After I updated on Friday, my battery is having to be charged daily because it is draining. Now it is not turning on or vibrating, and it is getting very hot when I put it in the charging cradle!

[Jennifert-85]

Contact fitbit help. It will need to be replaced. My husbands did the same and now mine too

Sent from my iPhone

[Beachdays]

My fitbit won't charge and now it started getting hot while charging.

[eschreger]

WOW! What is absolutely amazing to me is how many people are having this issue, myself included. Yet when I contacted Fitbit about it, I was told I needed to mail the unit back to them, even though my unit was less than 6 months old and purchased through their website. And while I was assured my case would be “expedited” I am still waiting over two weeks for my replacement unit and nothing yet. I also learned that the label they sent me to return the unit, while appearing to be a normal Fed Ex label, was some sort of reduced rate Fed Ex ground service that went through SEVEN separate Fed Ex facilities in its journey from CT to Indiana and took a total of nine days. Snail mail would have been far quicker and more reliable. I am very surprised by the person who thought Fitbit’s customer service was good. I’ve found them to be deceptive and unresponsive. I’ve spent many frustrating hours trying to contact them by chat, phone, AND email in order to get any answers. And I still have no idea when the replacement for my less than 6 month old unit will arrive. This was my third Fitbit and it will definitely be my last. That is, if the replacement I was assured would be expedited ever arrives.

Maybe they should focus their efforts on fixing the overheating issue??? Clearly it is a serial problem. Then we wouldn’t have to worry about the shabby way they treat their customers. 

[Beachdays]

This will also be my last one. No more fitbit for me. If I get my
replacement it will be my 4th fit bit. I'm tired of going through the
replacement process.

[Missieg]

Interesting that these complaints are all similar and happening within months of each other. Mine was gifted in May and started losing charge quickly and suddenly after working fine for 2-3 months. Then it became unresponsive and would get very hot after being plugged in for a minute. Support immediately asked me to return it for my free replacement as I said it got hot during charging. Maybe they sent out a batch of defects a few months back and everyone is experiencing the issues now. Hoping that's the case and not just foreshadowing of what is to happen to my replacement I just received. Otherwise support was nice and replacement came within two weeks.

[SunsetRunner]

I just started have the hot issue, also my fitbit now won't hold a charge for more than 10 hours

[CABLEOK]

My Fit bit 3 was working fine. Then it just stopped would not recharge. I've tried it a few times as the reset the way support told me. Holding  button down while charging ECT.  Now it just gets extremely hot while in charger. Nothing seems to be helping. I've enjoyed wearing it to keep track of what I'm doing while recovering from Guillain-Barre.  It helps to keep me motivated and shows my progress. It's an important tool for me to keep track of my progress.  If this issue cannot be resolved please let me know.  My wife has had the same issue except it doesn't get hot. It just won't recharge

[Roberthuber]

I have the same problem since tonight. Came home and plugged my empty Fitbit in the charger. It won't charge but it is getting very hot and I can't turn it on.

Any advise on how to fix the issue?

Thanks for your help.

[CABLEOK]

I contacted fitbit and they had no fix.  It was out of warranty by 1 month they offered 25% off retail replacement so $109.  Amazon had it $112.  They offered nothing.  We are contacting our credit card company (amx) for their extended warranty with card.  Really liked what fitbit did REALLY Disappointed in customer focus.  Spoke to a manager to see if they had the ability to help. When it's out of warranty no help.  Google (ownes fitbit) has enough business to Not care about one customer.  Good Luck.

Sent from Yahoo Mail on Android

[Beachdays]

Couldn’t be fixed and I returned it and they replaced it.