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Charge 3 had vertical lines on the screen

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‎08-04-2021 23:25 - last edited on ‎08-05-2021 04:06 by Fitbit Moderator

‎08-04-2021 23:25 - last edited on ‎08-05-2021 04:06 by Fitbit Moderator

My Charge 3 started hacking yesterday with display going black with only a vertical line across the screen. I tried restart and charging but display is still going crazy flashing random parts of various different displays although I am not touching it at all. Now the button is unresponsive. Is there something to be done? The piece is about 18 months old.

 

 

 

Moderator edit: subject for clarity

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‎08-05-2021 04:05

‎08-05-2021 04:05

Hello @TA_2021. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since you've tried to restart your Charge 3 and the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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