Charge 3 has a Blank/black screen and it shows battery empty

[Lindserke]

I'm having troubble with my charge 3 device (it has been 3 days that I'm trying to trouble shoot).

My device run empty on battery. After fully recharging, the screen is black, but when I push the button on the left, I do get some vibrations (but still black screen). I did a 'soft' reset, and a hard one. No change.

On the app, I see that data are still synchronized, but the battery is empty. When I connect the device, the battery is shown as 100%, but only minutes after unplugging, the battery is shown as empty again. is it broken, or can it be fixed? thanks for your reply, Lindsay

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Lindserke. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. Since the issue has persisted, my best recommendation is that you please reach out to our Support Team and they will be reviewing your options and they will provide further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around. 

[Lindserke]

Hi Wilson, Thank you very much. I tried the chat, but there is nothing happening when i push the button. i tried it wednesday, yesterdag and today. is it possible chat is no longer an option?

Ok, the chat doesn't work with Mozilla fire fox. Chrome did the trick.

Moderator Edit: Merged posts

[Lynnbow]

This is happening to mine now too. It happened once to one of my older Fitbit Alta and at the end they had to replace it. 

Moderator edit: format

[WilsonFitbit]

Hello @Lynnbow. It's nice to see you around. @Lindserke Thank you very much for your reply. 

@Lynnbow Thank you for the information. It seems that you opened a chat but seems that you lost connection. If you would like to start a new conversion, take into consideration that you can click here to get connected with our Support Team. 

@Lindserke I am glad to hear that you were able to chat with our Support Team using Google Chrome. I was able to see that they were able to provide information and assistance and if you have any additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

See you around.