Charge 3 has a blank screen

[SFTreeBoy45]

I got a Charge 3 passed down to me a while ago after a relative upgraded to a Charge 5. I didn’t have the chance to set it up yet so I just now got around to it and the screen is completely blank. It still vibrates, the green light in the back works, and it pairs to my device (but I can’t set it up any further after that since I can’t see any code on the screen). I have tried holding down the button for 8 and 10 and 15 seconds, taking it on and off the charger, checking that the charger is secure, over and over again with no results. What can I do?

[ManuFitbit]

Good to see you participating in the community for the first time @SFTreeBoy45.

Thanks for the details regarding the situation that you have with the Charge 3. I'd suggest you performing these steps:

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen.

[Bfrankvt]

I’m having the exact same problem, did what you suggested and still no smiley face 

[Unfit-bit88]

I've tried this for hours and I'm having the same problem too. It's fully charged. Sensors are on still, synced to my phone and nothing! Just a black screen. 

[Kkim007]

Hi there,

I noticed the black screen seems to be a common problem for fit bit charge 3.

Mine was inactive and and was out battery for a while. When i recharged it, the screen is black, can feel the vibration, it did update stat but nothing on display.

I tried several times to reset the fit bit with charger but there is nothing on display. I also tried changing the display and that didn't work. Thinking that bluetooth connected devices affect it, i removed the fitbit to set it up again but now i can't because i can't bluetooth verification number. Can i get this escalated to technical service team.

[MVSPURS]

This may sound silly, but have you checked that your screen brightness isn't on 'low'? I thought I had the same issue but looking at the fitbit from different angles, I could see a feint display. All was well again when I adjusted the brightness to normal.

[JScholten57]

Ook ik heb dit probleem en de handelingen geven geen resultaat.

Wat zijn er voor mogelijkheden?

[JScholten57]

Hoe kom je daar?

[Izakrasz]

That might be the issue but I can’t see anything so how do I change the screen brightness. Looking from different angle or in the dark doesn’t help 🤦🏻‍:female_sign: 

any more tips you can share?

[SunflowerSeed]

Hi I’ve tried to contact customer support … no response via twitter..

Could someone tell me in support which button to hold down for 15secs? The side button is occasionally making a noise or vibration.. The screen is completely black. How can I reset brightness when I can’t see anything. Dum am I or is this Fitbit only working for a couple of years then caput?! Please help it was a gift Christmas 2019 used daily for two years then nothing. It’s useless at moment yet battery is full. 
please explain fully on this thread - thank you! 

[MVSPURS]

Try pressing on button once,

Swipe left 4 times

Then tap top half of the screen twice.

This might work (fingers crossed) if it's the brightness on low.

There are 3 settings for brightness, normal, auto and low. I hope this works for you.

[SunflowerSeed]

Thank you MVSPURS for help, I remembered how to access Settings but still no joy. I’m not the only one it seems facing trouble. I’ll see if anyone from Fitbit Support provides any assistance! Cheers again. 

[JScholten57]

I Have tried this twice, but It didn't work, but thanks anyway.