Charge 3 has a grey background with lines

[bex1113]

I woke up to my screen being grey with lines diagonally on the face. Have done a restart, changed the clock face and nothing has changed. Looks like this is a flaw and really annoyed as I can not get it sorted. What next?

[LiliyaFitbit]

Welcome to the Fitbit Community, @bex1113.

I am sorry to hear your Charge 3 has a grey background with lines. Thank you for trying to resolve this, I totally understand how you are feeling and I am here to help. Since you've tried to restart the tracker and change a clock face, I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[CheekyBrassMonk]

Hiya,

Have tried the long reset and it still has lines through the screen.

Ive only had my watch since May, so I'm not sure whats going on. Is there
anything else I can do?

Thanks for your help

[CheekyBrassMonk]

Hi, 

Like Bex113 my watch face is also showing grey lines. I've tried the long reset with no joy. Ive only had my watch since may and have loved it up unti now. 

Is there anything else I can try?

Thanks for your help 

[LiliyaFitbit]

Welcome to the Fitbit Community, @CheekyBrassMonk.

I am sorry to hear your Charge 3 is also showing grey lines on screen. I understand how you are feeling and appreciate your troubleshooting efforts. I would like to confirm if you've also tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[CheekyBrassMonk]

Hi,

Yes I did both those things but now it won't even connect to my phone. Ive
tried to set up the device, amd while It says it found my tracker it wont
connect. Should i hard restart again?

Thanks
Cath

[LiliyaFitbit]

Thank you for your reply, @CheekyBrassMonk.

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[SunsetRunner]

Same thing

is happening to my charge 3. I have tried everything suggested. I love my fitbit and use  it daily, but getting hard to read. It is less than a year old.☹️

[bex1113]

Hi there, I tried the long restart and still grey face, as the writing is white it is getting herder to read and even worse at night. What next?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for your reply, @bex1113.

I am sorry to hear the troubleshooting steps you've followed didn't help resolve the issue with your devices. I understand how you are feeling and appreciate your efforts. I went ahead and created cases for you, someone from our Support team will reach out soon.

Let me know if you have any questions.

[Danny1111]

the digitizer may be scratched that's problly it
that if its true is a hardware problem
scince charge three was shown to have good water resistance wet dust and stuff may have gotten into used or in your personal charge 3 avoid water and hot water contact with your digitizer old or new

Update:

I just noticed soware junk ihe software may be infecting the fitbits afrom a nonhome virus and welp they junk if the digitizer melts into the glass and other electronics or the glass melts into the digitizer and eventually touchscreen nodes

Moderator edit: merged replies

[Danny1111]

I hope this final post will solve all the watch lines problems the digitizer may have ben drilled into by glass and dust above or below I'm not a electric engineer I forgot the order they where in...

[LiliyaFitbit]

Welcome to the Fitbit Community, @Danny1111.

I appreciate your participation in the Forums and your input regarding the issue with Charge 3 screen. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Thank you for your time and feedback. 

I'll be around if you need further assistance.