Charge 3 has black horizontal lines

[Adekock07]

My screen has black horizobtal lines that have progressively got worse. I can barely read the time now. I have already tried resetting it on the watch and the charger with no luck. Please advise. Its barely a year old. Seems like I have bad luck with Fitbit. After 8 years, I might have to try a different brand if this can't be resolved.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Adekock07.

I am sorry to hear your Charge 3 screen has black horizontal lines. Thanks for trying to resolve this, I totally understand how you are feeling as you have been a Fitbit customer for a long time and I am here to help. Since you've tried to do a restart, I would like to confirm if you've done a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Adekock07]

Yes, I did that restart already, as I mentioned in my origibal post. It
does not do anything. It goes black and nothing happens.

[LiliyaFitbit]

Hi @Adekock07, thank you for your reply. 

I am sorry to hear the issue persists, I appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.