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Charge 3 has blank screen

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‎10-15-2020 00:49 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-15-2020 00:49 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

My Charge 3 has a blank screen and the clock face doesn’t show. I have tried all of the ways discussed but none have worked. I only bought it in December 2019. Please give a case number. 

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‎10-15-2020 07:45 - last edited on ‎06-21-2025 08:03 by Fitbit Moderator

‎10-15-2020 07:45 - last edited on ‎06-21-2025 08:03 by Fitbit Moderator

@Lexis1256 It's great to see you in the Community!

Let me help you with your Charge 3 screen not working. You don't mention any troubleshoots so I wan to confirm if you have tried restarting your tracker and changing its clock face.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-15-2020 15:45

In response to AlvaroFitbit

‎10-15-2020 15:45

Hi
I have tried the restart method again as I said in my message I had already done. I also changed the clock face several times.
Nothing works. The clock face is completely black. I would like a replacement Fitbit as it is in guarantee.

Regards
Janet Brennan
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