Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[ChilliP]

I have a Charge 3.  And am receiving exact replacement.  They offered to either provide exact replacement or give 50% off any other fitbit unit.

[Audfev]

I also have this issue. I have rebooted cleared user data but the lines are still there. They appeared this morning. I have filled in an online form for customer service but did not receive an acknowledgement that my request has been submitted.

[Raft2235]

Congratulations! Not many have been that successful lately!

Sent from my iPhone

[Raft2235]

Congratulations!

Sent from my iPhone

[Mrusssell]

Terence! Thank you so much for this suggestion! Just called visa and they are giving my money back! Thank you so much if it wasn't for you i wouldn't have thought of that!!!! 

[terencewong85]

You're welcome @Mrusssell, I'm glad you were able to get reimbursed too!

[UncleChuck]

I might add. My Charge 3 started out with lines, then went to a black screen. Tried to do a factory reset and do the initial setup, BUT you need to be able to see the code that is displayed on the Fitbit to do that. Black screen=no code viewable. Longer this goes, funnier it gets, if I wasn’t ou $100. 

[Carried1972]

They didn't offer me a replacement. They said that I was SOL

[23Wallaby]

I understand your feelings. I was lucky. Sorry do not know how to fix the
white line problem.

[Arcana78]

Well ...after 3 months due to the coronacrisis I got a textmessage from my retailer that I received a coupon through Fitbit .So I became curious and it was a full refund .Happy that my concern was taken seriously .So i got myself a charge 4  and my trust was restored 😉

[Raft2235]

Fantastic. I am so glad for you. Be happy, healthy and safe!!

Sent from my iPhone

[CatChristie]

Success! A week after logging my issue, customer services replied. I sent a photo of my screen to them. They told me I was within the 2 year warranty and then emailed me a link for a replacement Charge 3 or 50% off a different model. I chose 50% of an Inspire HR. Too many people having the white lines issue with the Charge 3, although it’s been great u til now, I didn’t want to risk it happening again..

Very pleased with with the result. Good luck to everyone else!

[Raft2235]

Glad you got what you desired! Smart decision!

Sent from my iPhone

[SunDiva]

I had this issue in both 2018 AND 2019 - on DIFFERENT fitbits - I kept replacing them.  The last one I have had since 8/2019 and am now having the syncing/not connected, etc issues.

[mets1962]

On my second device within a year and a half. They replaced the first time. Over a total year from first purchase. Offered 25 % off. The guy told me should last 7 - 10 years. I get 2 and can't last for a year and a half in total. No help considering I am reading about more and more cases. Looking for a different brand now. Once I get it, twice something is wrong with the product.  

[mets1962]

The guy I had was awful. Could not explain how I got not one but 2 of the ones that last less than 8 months each.

[RBelvis]

My husband used AMEX to buy mine and they reimbursed us without issue. Definitely check with your credit card company!

Sent from my iPhone

[SunsetRunner]

I have the same problem with the lines in my charge 3 display. I've tried both the reset and changing the clock face several times without any luck. Has anyone found a solution to this or is the display defective?

[Joggernaut]

There is hasn't been a way to fix the display however fitbit is now
shipping new fitbit replacements for free internationally you will just
have to create a case by goin on product support and selecting the product
you have issues with. It should take about a week to ship it to you.

[mets1962]

Nope and they don't have a solution. They know it is a consistent problem, but they don't care. One free for you warranty and then after that here fool is a coupon ti take 25% off any fitbit, after the replacement they sent you lasts well less than a year.Sent from my T-Mobile 4G LTE device