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Charge 3 heart rate monitor not working consistently

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‎09-22-2020 07:34

‎09-22-2020 07:34

I've had my charge 3 for almost 2 years with zero issues. Have had the same band on it for the last year or so. I have changed nothing regarding bands or wrist placement. And all.of a sudden I found sleep stopped tracking over a week ago. I've spent the last few days browsing forums and trying restarts, thought it may have to do with me needing the upgrade so I tried that. Turned heart rate monitor on and off and reset my device multiple times. Best I can get is a heart rate reading for a few seconds then it goes blank. Last night was the first time it tracked my sleep, but it only registered for 2hrs and 30 mins, but I was asleep all night. My warranty is definitely expired. But everything else is working fine. Anyone have any other suggestions?? Please 🙂

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‎10-08-2020 09:03

‎10-08-2020 09:03

@KarleighStar Welcome to the Fitbit Community!

 

Let me help you with Charge 3's heart rate sensor not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you. Even if your tracker is outside the warranty period Support can see what options they may have for you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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