Charge 3 horizontal lines on screen

[HMR93]

Hello, as of late July, I've noticed black horizontal lines appearing on my Charge 3 as if pixels are missing. It started off as 1-2 lines and it's up to at least 6 lines. I've already tried the various reset methods, changed the clock face, and I recently updated the fitbit. Nothing has worked and I've only had this device for a few months. Does anyone have a solution that has actually worked for this problem?

Moderator edit: updated subject for clarity

[Mdurant20]

Mine is doing the same. Its a replacement charge 3 already since last one had battery issues. I tried all the restarts and resets and tried changing the clock but all the lines or missing pixels are still showing up. Starting to get hard to read time on it. 

[SchoonerBoatsAK]

08/20/2020. Fitbit update left white

horizontal lines across my Charge 3

was not present before I plugged it in and hit the update button.

     I called they said it was a hardware issue in my Fitbit charge 3.

       How come it showed up ONLY after the update?

    My fit bit is out of warranty. 

Many Help please

[SchoonerBoatsAK]

Yes! Updated today 8/20/2020

left white/black lines across Fitbit charge 3. They were not there before I updated it 

   Did all kinds of resets, changed clock face still there UGH!

customer service says not from update    

     Wants me to buy another charge 3 with a discount, discount not available on charge 4.

    Anyone else have this issue after 

an update that showed on the Fitbit App

[SchoonerBoatsAK]

 THese appeared after update on 8/20/2020

[raesn0507]

mine has done the same! It just started a few days ago and I have restarted several times and changed the clock several times as well. Nothing has helped!

[SunsetRunner]

You are plain just out of luck. Probably the most you'll get is a
percentage discount coupon for another purchase of a device. Fitbit will
tell you the devices from which you can choose.

[SchoonerBoatsAK]

Wow! Yes they said I could take $35 off another Charge 3, but not toward the charge 4!
There was nothing wrong with my Fitbit charge 3 before the update.
Very unhappy

Sent from my iPad

[SchoonerBoatsAK]

Sent from my iPad

[K8lew]

mine is the same 

Ive just done the update now my fit bit switches to wake screen, dnd settings all by itself with the time flashing on and off also with the horizontal lines. 

This is my 3rd fitbit and all have encountered issues after about a year.

[SchoonerBoatsAK]

 

[Albert_BR]

Your problem is just like mine.

I am Brazilian. Brought mine on Jan 2019 and the first line appeared 19/08 I thought the update would fix it but it did not. Every day a new line appears between 8-10 am. I wonder if it has something to do with sleep sensor. Now there are 12 black lines on my charge 3. @SchoonerBoatsAK please tell us if you find a solution 

[SunsetRunner]

Same thing with the lines in my display 25% off the next new watch is an insult I think there is a scam going on to get everyone to upgrade

[Kdaborn]

I have the exact same issue, 3 or 4 horizontal lines, making it hard to read.. This is my second Fitbit, and I am getting very discouraged with the overall quality... First one had terrible battery issues, this one has a bad screen after wearing for about 6 months or so.. I don't have Twitter, so I can't message support... Is there an email address or a number to call from Canada for help? Tried all the regular troubleshooting, restarts, changing the clock, its dead pixels...

[SunsetRunner]

Hi,

I have actually given up with waiting for a reply from the customer service team, so have thrown mine away. This was my second purchase in just over 2 years and it would seem that when your watch gets to a certain age or an upgrade has been made, it becomes unusable, so I have come to the conclusion is not to purchase any more which is quite sad really as the watch had some good qualities about it. I have also read that Google is now the new proud owners of the company it might be an idea to contact them instead. 

[Odyssey13]

Hi @Kdaborn  I"m not sure, but see if the USA number also works for Canada.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US

[Odyssey13]

Hi @SunsetRunner  some devices last longer than others. I have a friend with an original Ionic that is still going strong. Sorry this happened to you and you trashed your Fitbit. Google tendered an offer to buy Fitbit, but with all the necessary legalities involved, they are not yet the owners. People who have issues with Fitbit need to contact Fitbit and there are several ways, this forum included, to do that.

[Guneet]

Hi,

Has anything worked for you? I see lines on my fitbit charge 3 too and nothing seems to help it.

[Guneet]

Hi, 

Can I get some help from the moderator with the horizontal lines issue? Also my fitbit is suddenly nit tracking sleep and some other parameters

[b00ie11]

Mine has been showing lines for a couple of weeks. I restarted and changed the clock faces but they are still there. Can someone help please?

[SunsetRunner]

The lines are a Pixel/hardware problem. I have had the same and my C3 is
dying a slow death.
Fitbit did actually offer me a 20% discount coupon on selected models, but
I am done with Fitbit--too many problems.
Now I have a different, more reliable brand of fitness tracker.
Good luck!