Charge 3 horizontal lines on screen

[HMR93]

Hello, as of late July, I've noticed black horizontal lines appearing on my Charge 3 as if pixels are missing. It started off as 1-2 lines and it's up to at least 6 lines. I've already tried the various reset methods, changed the clock face, and I recently updated the fitbit. Nothing has worked and I've only had this device for a few months. Does anyone have a solution that has actually worked for this problem?

Moderator edit: updated subject for clarity

[TMJ76]

I got a new one from the shop I bougth it

--
Ha en fin dag!

Moderator edit: personal info removed

[SunsetRunner]

No mine not fixed

Sent from my iPhone

[shaw]

It is pretty clear that Fitbit doesn't care about helping their customers with this.  There are so many people who have this issue and the "fix" doesn't work.  The only option is if you are still under warranty is to get them to send you a new one.  I did this, and the new one worked for a while and then had the same problem.  After that you are out of luck (unless you are willing to use their discount to buy a new one--which I am NOT...why would I buy another one knowing it will most likely do the same thing). Their lack of service given the number of people experiencing this issue very clearly shows that Fitbit no longer stands behind their products. 

[SunsetRunner]

I feel the same not going to buy anymore 🥴

Sent from my iPhone

[Kdaborn]

Knock on wood, I got a complementary replacement and it's been working fine
since. but now that I say that, it will probably mess up..

[Marlonarw]

Unfortunately, from everything I have read on this forum you seem to have chosen the best solution. It is terrible as I was happy with the product until now.

will make sure to recommend something else to friends when I find a good replacement.

thank you for taking the time to respond.

[WilsonFitbit]

Hello everyone. Thanks for participating in the community forums. 

I'd like to let you know that your feedback is very important and it helps to continue working on improvements. I also apologize for any inconvenience caused, but take into consideration that we provide replacement devices for devices with a defect within warranty. For more information about our warranty, please check: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

On a side note, if you haven't done so, I recommend contacting our Support Team for further assistance. Click here to get connected. 

See you around. 

[Abekashiwagi]

I haven’t opened my Fitbit charge 3 until now. It is brand new as a gift. Just opened and it has these white pixel lines on the screen and I’ve tried the restart method and everything to fix it. What should I do?

[WilsonFitbit]

Hello @Abekashiwagi. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. I was able to see that you have reached out to our Support Team and they have provided information and assistance. Since you have already contacted them, I suggest you to update your case if you still have additional questions or inquiries about the outcome of your case. 

Have a great day. 

[SunsetRunner]

15 posts have been deleted? Why?

[WilsonFitbit]

@SunsetRunner Thanks for your reply. 

I recommend visiting this link for more information to your question. Please keep these guidelines in mind when you visit the Fitbit Community, and thank you for helping us to keep these forums as a welcoming and constructive place for all members.

Have a great day. 

[DMadison]

Same issue here, my Charge 3 is dead not even 18 months after purchasing.  Fitbit needs to provide a better response - firmware fix; recall for repair; or recall for replacement.

[SunsetRunner]

A refund would be better!

[SunsetRunner]

👍

Sent from my iPhone

[WilsonFitbit]

Hello everyone. Thanks for participating in the community forums. 

Also, thank you very much for providing your feedback. Note that if you haven't reached out to our Support Team for further assistance, you can click here and get connected with them. Make sure to explain the situation and the troubleshooting steps you've performed, this way they can assist you from there. 

See you around.