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Charge 3 incorrect HR reading causing battery drain

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‎02-13-2021 15:49 - last edited on ‎02-15-2021 03:09 by Fitbit Moderator

‎02-13-2021 15:49 - last edited on ‎02-15-2021 03:09 by Fitbit Moderator

My Charge 3 is reading my heart rate as way higher than it actually is. Right now it says that my HR is 146 but my phone's sensor says it's about 65 (which is where it normally is when I'm just sitting).

 

I think this reading is also causing my battery to drain because it usually takes three or four days for it to get down to 80% from 100%, but it's currently taking less than a day.

 

I've already "rebooted" it and checked for updates, but nothing has changed.

 

 

Moderator Edit: Clarified subject

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‎02-15-2021 03:10 - last edited on ‎04-29-2025 07:50 by Fitbit Moderator

‎02-15-2021 03:10 - last edited on ‎04-29-2025 07:50 by Fitbit Moderator

@danidoug808 Welcome to the Fitbit Community!

Let me help you with this and thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it again if you wish. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Hope this helps.

Alvaro | Community Moderator

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