Charge 3 is counting steps while driving

[nakulp]

My Charge 3 is counting steps while I am driving in a car or bus. Also it's logging a bike activity for this.

Anyone facing similar issue? Any solution for it? 

[RebelJef]

Seems this has been a problem since 2014 and not solved yet. We have the best engineers, our software shouldnot count steps during driving....bla bla bla. Just a tweak in the firmware "Drive Mode". Seems your smart geeks can't find a solution. Wasted my money on buying a fitbit. Won't recommend to others purchasing any fitbit product.  ☹️

[neil9875876]

Yes, it's happening to me. I motorcycle 110 miles every day and Fitbit Charge 3 seems to think I'm doing this through human exertion. How do I stop it?

[Iabrams]

It's very frustrating. As far as I can tell--and I have read everything on
this forum--you can't do anything reasonable. You can take off your fitbit
when you ride, or you can manually enter your driving time as "driving".
These both seem to me to defeat the purpose of wearing the fitbit.

[Frona]

Other charges also suffered from this. In the past their have been apps that quickly activate and log the driving activity 

[Steven12345]

This charge 3 is the biggest waste of money I’ve spent ! It’s off my wrist in my glove box , and still counting steps while I’m driving. And trying to connect to your phone is a joke . Texts won’t come in , only phone calls . Followed all your guys instructions , still nothing , sending this crap back

[DD1962]

Did you get help for this? what is the fix?

[Iabrams]

No

[neil9875876]

There is a good fix for it. 

Firstly, make sure auto-recognised exercises are off. This will stop your Fitbit making an ‘activity’ in your Activity feed for anything. It saves time tidying up unwanted activities. 

Secondly, when you’ve made a journey which isn’t exercise;

- go to ‘ Track my exercise’

- select ‘Log’
- then choose ‘Driving’

add the start and confirm the end time. 

Once logged, the steps, calories and distance will be updated and ignored. 

I hope this helps. 

[RebelJef]

Too much of a hassle...

Secondly, when you’ve made a journey which isn’t exercise;

- go to ‘ Track my exercise’

- select ‘Log’
- then choose ‘Driving’

add the start and confirm the end time. 

Once logged, the steps, calories and distance will be updated and ignored. 

Why not have an option on your watch "Drive Mode" Only your Heart Rate is captured. Simple and easy fix in the firmware or as additional "Exercise"

[neil9875876]

Just telling you how I sorted it. I’m not the **ahem**ing Fitbit Customer
Services. Tell someone who gives a **ahem**!!!
--
Regards

Moderator edit: personal info removed