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Charge 3 is experiencing Display issues

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‎04-25-2021 08:05 - last edited on ‎04-26-2021 05:41 by Fitbit Moderator

‎04-25-2021 08:05 - last edited on ‎04-26-2021 05:41 by Fitbit Moderator

I have a Fitbit Charge 3, purchased August 2019 and in the last few months the screen has become impossible to read outside. Even indoors it is not always easy and there is a definite erosion of the display around the edges. 

 
I don't wear it in the shower and it has not sustained any knocks. I have restarted it, checked that I am not in 'dim' mode, and have tried various clock faces to no avail. In the Fitbit community pages, I see many users experiencing the same problem with this model.
 
What is Fitbit doing to respond to this issue? It is unacceptable that the features cannot be fully utilized after only a year and a half. 
 
Moderator edit: subject for clarity
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5 REPLIES 5

‎04-25-2021 09:23

‎04-25-2021 09:23

I am having same problem, not finding answers anywhere

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‎04-25-2021 13:49

‎04-25-2021 13:49

I'm having the same issues and can't even figure out how to check dim mode.

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‎04-25-2021 21:45

‎04-25-2021 21:45

I'm having the same problems with my Fitbit Charge 3. I just bought this last January 2020 and now there are some lines that I couldn't take out even if I reset the device.

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‎04-26-2021 01:38

‎04-26-2021 01:38

Also having this problem and only been using mine since Jan 20. Screen brightness alternates between readable and not readable. Also no longer have snooze function on alarm and alarm has activated a few times when I didn't set it to be on. Very frustrating and annoying. Would welcome some action on this from Fitbit.

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‎04-26-2021 05:39

In response to Minervan

‎04-26-2021 05:39

Hello everyone. Welcome to the community forums. 

 

I'm sorry for the inconvenience and thanks for the troubleshooting steps you've followed prior to posting. For those asking about how to check the Brightness mode/setting, this is located in the Settings App on your Charge 3. Also, make sure that the Sleep mode isn't activated since it will set the screen's brightness to dim. For more information about how to navigate your Charge 3, please check: How do I navigate my Fitbit device?

 

For those who have tried a restart and the inconvenience has persisted, I recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

 

Also, please make sure to explain the inconvenience and the troubleshooting steps you've followed prior to posting. This way our Support Team can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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