Charge 3 is not auto recognizing exercises

[Cutebbbunny5]

I have turned off, reset up my charge 3 and it still won’t auto recognize my exercises, I have to manually input info, help please

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Cutebbbunny5. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend trying to perform a restart to your Charge 3 by following the instructions here: How do I restart my Fitbit device?

If that doesn't help, please perform a long restart by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Also, I'd suggest trying to change the auto-exercise recognition setting to see if that resolves the inconvenience: 

1. On the Fitbit app dashboard, tap the Exercise tile.
2. Tap on the gear icon at the upper right corner.
3. Tap an exercise, and adjust the duration or turn off Auto-rec. Make sure to tap on "Save"

For more information, please check: How do I track my activity with my Fitbit device?

Hope this helps.