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Charge 3 is not tracking sleep

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‎04-05-2021 07:52 - last edited on ‎04-05-2021 08:58 by Fitbit Moderator

‎04-05-2021 07:52 - last edited on ‎04-05-2021 08:58 by Fitbit Moderator

My Charge 3 stopped tracking sleep. Everything else works. Hasn't synced in 4 days.

 

 

 

Moderator edit: subject for clarity

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‎04-05-2021 09:02

‎04-05-2021 09:02

Hello @SteveRS55 Welcome to the community forums! 

 

Thank you for the information! If you haven't done so, I'd recommend performing a restart to your Charge 3, to see if this refreshes its performance. You can restart it by following the steps suggested in this help article: How do I restart my Fitbit device?

 

On a side note, I recommend following the steps provided in this link, for any syncing inconvenience. Also, please make sure that the Fitbit App for your mobile device is up to date. 

 

 Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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