Charge 3 is too dim

[somimo]

Hi I buy Charge 3, after 8 months it is difficult to read indoors and impossible to read outside! The brightest setting in the device is woefully dim. Can we get a software or firmware update to fix this please??

Moderator Edit: Clarified subject

[AlvaroFitbit]

@somimo It's good that the community is growing! 

Let me help you with your Charge 3 screen being too dim. Try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[somimo]

Hi I did but it didn't work
please tell me what I can do????
I need my watch

[cleochaks]

this didn't work for me my watch still blank

[Astrid_V]

I had the same issue and found out that my FitBit charge 3 was asleep. If you press the button on your device once, you get a screen with 2 options: don't disturb & sleep. If sleep is activated your screen will dim. If you do this again, you can let the device wake up again.

[sue20119]

I am having the same problem.  I also did the reset and that did not work