Charge 3 isn't receiving text notifications

[Marae]

My Charge 3 isn’t receiving any text notifications. This has been happening for a while now. I’ve even replaced it and I’m still having the same problem. I’ve reset it, triple checked Bluetooth settings- nothing has solved the problem.

Now the past two days, it’s recording my sleep pattern all wrong with long gaps or periods that I’m supposedly awake. I don’t feel I can really rely on it. Any tips are appreciated. Thank you! 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Marae.

Thanks for troubleshooting this notifications issue. I recommend taking a look at the help article: How do I get notifications from my phone on my Fitbit device? and follow the instructions provided there.

Now about your sleep, do the following:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Let me know the outcome. 🙂

[Marae]

I’ve tried all of those possible solutions. I still am not receiving any text message notifications on my Charge 3. My sleep tracking is a bit better. There aren’t long gaps in the middle of the night anymore. That only happened twice. Is there anything else I can do about the issue with text notifications? That’s one of the main reasons why I bought the Charge 3.

Thank you,
Amanda