Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@MDR1968 Thanks for stopping by!
Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Hope this helps.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
Best Answer