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Charge 3 lines on screen

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‎11-13-2020 10:24

‎11-13-2020 10:24

I've had my Fitbit Charge 3 since February 29, 2020. In the past week, I've noticed a few lines of dead pixels across  the date at the bottom of the screen. I have tried resetting the devise as suggested both on my wrist and via the charger, but I think now I have a few more lines!  Is there anything else to be done, or should I just return it to the store I purchased it?

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‎11-15-2020 10:48

‎11-15-2020 10:48

@Kiwimeme Welcome to the Community. 

 

Let me help you with your Charge 3 screen showing lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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