Charge 3 - no notifications and problems syncing

[Bettyg888]

My Charge 3 is no longer sending notifications.  I’ve had issues for many weeks with it not syncing and therefore reset everything and the syncing seemed to be sorted.  However, the notifications have now disappeared.  I have done everything suggested on these boards, I have deleted and reinstalled the app, restarted the Charge 3, asked the app to forget that device and then reinstalled it.   I have made sure my iPhone 6 is up to date.  I have been into the settings and checked that notifications are set up.  I keep getting a message saying ‘Bluetooth Pairing Failed - Call Notifications and All-Day Sync are disabled for Charge 3.’  It’s so frustrating 😩😩 Any help gratefully received.  

[Laposillico]

Having the same issues! Charge 3, galaxy note 10. Both up to date. Rebooted both phone and fitbit. Reconnected fitbit as if it was a new device. It syncs once when I initially set it up. And then nothing. I have gone through this 3 times in as many days. Fitbit continues to track everything, but i am unable to sync that data through app on phone. Everything was fine until Friday 11/27/2020. So frustrated! 

[Akas]

hi @Bettyg888 @Laposillico I can see the problem you are facing now the whole point is that if you don't sync your charge 3 then there will be no notifications so just show me what is it showing up on the screen like why is it not syncing...

Akas

[Laposillico]

 message i see when trying to sync

[Laposillico]

 I follow the sync button from this menu into app

[Laposillico]

 from the sync button, it takes me to app and this screen. It never completes linking. I click okay, and it the linking page comes back up. 

[Akas]

ok @Laposillico so maybe you should repair your device or delete the app and download it again or press on fix where it says "could not sync charge 3" 

[Laposillico]

I've done that process 3 times already with no results.  It syncs once on initial connection and that's is. 

[Bettyg888]

Same for me - I keep trying but it nothing is happening.  It’s so disappointing! 

[Akas]

hi @Bettyg888 @Laposillico it may be your phone so maybe can you tell me the model and I can help you with that 

[Laposillico]

I have a galaxy note 10, all recent updates were done in beginning of
november. Sync issues began happening on week ago.

[Bettyg888]

I’ve got an iPhone 6, I know that is old but it has been fine up until the syncing issues started to happen.  

[Akas]

ok @Bettyg888 @Laposillico in the new update of the Fitbit app your devices may not be compatible for the charge 3 so thats all I can say 

if there are any more problems then please text me or visit my website and we can chat there 

website: https://akastheone.wixsite.com/akastheonetutorials 

Akas

[SEllison]

I am having the same issue—unreliable syncing.  I have an iPhone 7 Plus and everything worked very smoothly until a week or so ago.  Now Fitbit app doesn’t recognize my device.  It sometimes tries to sync but keeps telling me to sit tight.  I give up on it because it never completes.  I have tried the Fitbit chat with two different reps and go through all of their suggestions.  The problem persists.

[Akas]

hi @SEllison  @Bettyg888 @Laposillico  this may help your problem so please do the following

1: go to Fitbit device

2:go to settings and scroll down to about

3:press clear user data and repair it again

pls message me about this or visit my website and we can chat there privately 

-Akas