Charge 3 no syncing

[Jen4298]

My Fitbit Charge 3 is no syncing with the app.  The app and my Charge 3 are up to date.  I had to delete the app and reinstall it yesterday to get it to sync.  

Also, what recent events are hindering customer service? 

[SteveH]

I don't know what you have tried so far but the usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

The "recent events" they refer to is the ongoing pandemic

[Jen4298]

Thank you. I will try those suggestions.

Sent from my iPhone