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Charge 3 not connecting to app

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‎01-21-2021 10:45 - last edited on ‎01-23-2021 06:41 by Fitbit Moderator

‎01-21-2021 10:45 - last edited on ‎01-23-2021 06:41 by Fitbit Moderator

I have a Charge 3 that I just reset and the app NEWLY installed on a NEW ipad. It sends the code to set up the Charge 3 but then doesn't connect. I have spent about a day syncing this stupid watch and my daughter's Charge 3 and am so fed up. I obviously need a new tracker but will never buy another Fitbit. Any suggestions to get this one working. Any suggestions for a better tracker.

 

 

Moderator edit: updated subject for clarity

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‎01-23-2021 06:41

‎01-23-2021 06:41

Hi @k4646, welcome to our Fitbit Community. I totally understand how you feel about the connection issues that your Charge 3 has experienced.

 

I'd like you to restart your Charge 3 as described in this help article. After this, make sure to follow the setup process as instructed in this help page and see if it connects with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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