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Charge 3 not notifying for text message and steps

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‎12-08-2020 13:18

‎12-08-2020 13:18

I have checked all my settings on the app and I'm still not receiving notifications. This has just been in the last day or two. 

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‎12-09-2020 04:10 - last edited on ‎04-30-2025 06:55 by Fitbit Moderator

‎12-09-2020 04:10 - last edited on ‎04-30-2025 06:55 by Fitbit Moderator

@TxCatLady52 I hope you're doing well!

Let me help you with this. First check that your tracker isn't in the Do not Disturb mode by long pressing the button. Also you can refresh the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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