12-02-2018 09:37 - last edited on 11-17-2020 14:34 by MatthewFitbit
12-02-2018 09:37 - last edited on 11-17-2020 14:34 by MatthewFitbit
Anyone just start having trouble with their charge 3 not receiving texts or notifications? Tried everything. Turned off then On Bluetooth. Re sync charge 3 twice on my phone to my fit bit app. Anything else? It could be my phone too. It’s been giving me issues.
Moderator edit: subject for clarity
12-02-2018 10:39
12-02-2018 10:39
i have the same problem. Looking forward to hearing from someone who can help.
12-02-2018 15:35
12-02-2018 15:35
I’m having the same problem! I also can’t use all day sync!
12-03-2018 04:48
12-03-2018 04:48
Welcome to the Community @Spaine53, @StephPeddy and @laellis it's great to see you around.
I appreciate all the efforts in trying to fix this issue and recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.
Let me know the outcome.
12-03-2018 11:11
12-03-2018 11:11
12-05-2018 03:26
12-05-2018 03:26
Thanks for the update @Spaine53. I am glad to hear that your issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.
Keep the stepping up!
12-05-2018 22:59
12-05-2018 22:59
@Spaine53 How do you solved the problem? I tried all the solution it still doesn't work!!!
12-06-2018 03:17
12-06-2018 03:17
A warm welcome to the Community @Joey2018.
Have you tried the instructions I provided in my previous post? If you haven't, I recommend looking at it and follow the steps there.
Let me know the outcome.
12-06-2018 04:20
12-06-2018 04:20
12-06-2018 10:36
12-06-2018 10:36
two calls to the customer help center solved the problem. all is now doing well. thank you.
12-07-2018 05:35
12-07-2018 05:35
12-07-2018 10:14
12-07-2018 10:14
01-05-2019 06:18
01-05-2019 06:18
I have not been receiving notifications since it requested an updat before Xmas. Tried all the usual reboot reinstall restart. Thinking of sending it back. Very disappointed
01-05-2019 07:12
01-05-2019 07:12
I have tried everything. I'm extremely disappointed in the Charge 3. Have never received text notifications and now all other notifications have stopped. Eventhough my setting are on and I've synced numerous times.
02-23-2019 16:20
02-23-2019 16:20
I just got my Charge 3 yesterday, and am also very disappointed. I could have saved some money by just getting an Alta HR!
None of the reccomened solutions have helped. 😠
02-23-2019 20:32
02-23-2019 20:32
I've done all of this and I still cannot notifications. I'm so sad 😥😥
06-22-2019 15:29
06-22-2019 15:29
Patrice, did anyone ever get back to you? Have you resolved your issue? I am in a similar boat and am about to toss my Charge 3 into a lake and buy an Apple watch! I have gone through the troubleshooting steps better than a dozen times (4 times today) and the notifications work for maybe an hour, then nothing.
07-15-2019 08:08
07-15-2019 08:08
I am having that problem. Did they resolve it for you?
07-15-2019 08:13
07-15-2019 08:13
07-15-2019 08:14
07-15-2019 08:14
No. I kept following the instructions until it worked.