Charge 3 not recording steps properly

[victor0]

I've found that sometimes my Charge 3 will record a number of steps during a 15-minute period, but then this will become lower after syncing it again. The daily step count does not change and is inconsistent with the total of all 15-minute step counts. The number of active hours also becomes lower in Hourly Activity.

This usually happens when the steps are near the end of the 15-minute period.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @victor0. Welcome to the community forums! 

Thank you for the detailed information. At this time, I'd recommend performing a restart to your Charge 3. For this, please make sure to follow the instructions provided in this link: How do I restart my Fitbit device?

If that doesn't work, please perform a long restart. A long restart is different than the basic one and you can complete the process by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps.