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Charge 3 not synching with app

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‎05-15-2020 09:19 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

‎05-15-2020 09:19 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

Device has not synced all day with app. Reinstalled app, rebooted device and still no luck. 
I updated iPad to 13.4.1 this morning. Has this anything to do with it. Very frustrating....

also the button to synch now won’t work.

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3 REPLIES 3

‎05-15-2020 09:42

‎05-15-2020 09:42

I did the same and mine won’t sync - I’ve restarted my IPad and iPhone and Fitbit multiple times, plus my Fitbit clock is losing time. This did start after I did the new update

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‎05-15-2020 09:47

‎05-15-2020 09:47

I did the same and mine won’t sync - I’ve restarted my IPad and iPhone and Fitbit multiple times, plus my Fitbit clock is losing time. This did start after I did the new update. Also Bluetooth says my charge 3 is not connected. Was wondering if it would help if I removed my Fitbit and then added it

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‎05-15-2020 10:14

In response to Kathyj100

‎05-15-2020 10:14

I went to Apple help and it recommended to remove device from Bluetooth then add it

back - it worked! Even fixed the time issue!

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