Charge 3 not syncing and screen blank

[KerryH2021]

Hi, I charged my fitbit overnight and tried to sync with my phone this morning. It said it couldn't sync and unsure as to why.

I unpaired my charge 3 and I have just tried to pair it again and it can't be found. 

My charge 3 screen is blank and won't switch back on, when I press the side it just vibrates. No lights on to say its attached to the charger.

I'm lost at what to do, I've not had this one long but I've not charged it since middle of January. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@KerryH2021 Thanks for being part of our Community!

For the screen issue try restarting your tracker. You can also clear the link between your phone and your tracker by doing the following (that includes a restart):

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Hope this helps.

[Beresford36]

Hi

I’m having the exact same issue and the steps you have set out above have had no effect.  I only got this watch about 6 weeks ago as a replacement for another charge 3 that also wouldn’t sync but the screen worked on that one so now I have 2 not working!

please help!

[AlvaroFitbit]

@Beresford36 Thanks for joining us.

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.