Charge 3 not syncing challenges

[Noraxzrb]

Hi,

my Fitbit does nog syncing in challenges anymore. My colleagues experience the same problem

any Help please??

Moderator edit: updated subject for clarity

[JulieMc66]

My daughter and I are having the exact same problem

[Karla_G]

Ugh.  I am having the same problem and it started today.  Everything else syncs fine and the challenge synced once this morning.  Then it (challenge only) hung up for several hours - said it synced by didn't change my steps and now is saying it hasn't synced for 2 hours.  Have looked through a bunch of the help forums and none of it is helpful with the same 3 items seeming to be pasted by the moderator as the response to every single one.

[Randombeats]

Same here in the uk

[Kimmeke]

Same problem here! 

[Shaniquadenise5]

Every since the update it has been slow to sync. And then this morning it said I have not synced the challenges since 4 hours. But the steps in the center are right on the dashboard.

I have restarted my device... logged out of the app, deleted the app, re paired my device. And  nothing has changed. 

Hoping they fix it in there end soon. Posting here so I can see their response 

[JulieMc66]

Seems to be a lot of us with the same problem

Sent from my iPad

[JudyD.]

Same problem here in NZ  My individual steps are updating (had to log out and re log in) but nothing updating on the Workweek hustle challenge.  No ones has updated for at least 6 hrs (its 9am here). Frustrating as I've done my 10000 steps already 😞

[Mel68]

Same here. Challenges not updating:-(

[Brendaburen]

Same problem

here.  No updating on the challenges.  Yes we are different time zones but I am in weekly challenge with these people every week.  There are numerous people in our challenge with this issue

[amyl5711]

Same here in Pennsylvania. Requested help from the help desk but it didnt fix the problem 

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@Noraxzrb wrote:

Hi,

my Fitbit does nog syncing in challenges anymore. My colleagues experience the same problem

any Help please??

---

[Janesloan]

Same! Really frustrating!!!!

[Jovifan]

Having the same issue, challenge hasn’t synced in 9 hours.

[RoselynSavinon]

I'm in East Coast USA and having the same problem. My dashboard is syncing and shows my correct steps and stats, but I'm in 7 workweek hustle challenges and 2 Goal Day challenges and my steps aren't syncing in them and neither are the other people in the challenges! It's been that way for me for about 11 hours, so my challenges aren't syncing since this morning!!! Help!!! Argh! 🤬🤬🤬

[challauer]

Same issue here in Chicago. My friends in the challenge are experiencing the same issue as well.

[Beachbumjan]

I am having same issue

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@Noraxzrb wrote:

Hi,

my Fitbit does nog syncing in challenges anymore. My colleagues experience the same problem

any Help please??

---

[Leen0305]

Same problem in belgium! 

[Kimmeke]

Problem solved! 🙂 my challenges sync again

[oztams]

im in australia and my challenges havent synced for 16hrs, yet my day to day stuff has. Very frustrating. 

[RovermitesUK]

Same problem in UK.