Charge 3 not syncing challenges

[Noraxzrb]

Hi,

my Fitbit does nog syncing in challenges anymore. My colleagues experience the same problem

any Help please??

Moderator edit: updated subject for clarity

[RovermitesUK]

There is a twitter account @FitbitSupport and @Fitbit and @FitbitUK  

[JudyD.]

Yes its fixed at long last 🙂

[Corr]

Problem solved in the Netherlands too.

[Brendaburen]

Mine has finally updated in the challenge. Hopefully all yours will too!

Sent from my iPad

[MarreFitbit]

Hello everyone. I'm glad to hear that the challenges have already synced for some of you. 

However, if your challenges are not syncing, below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates. For more information about this, check the help article What should I know about Fitbit challenges?.

If you have tried all the suggested above you might be experiencing a known issue with some challenges, this unexpected behavior is not happening with all users or in every challenge. This issue has been escalated to our team and they are working on finding a fix. We really appreciate your patience.

Let me know if there's anything else I may do to assist you with. 

[meeka60]

Having the same issue as others but a year later.  Challenges used to sync within 10 minutes tops and now are not.  Lost steps bewteen 11:30a and midnight on the challenge but have correct number on my dashboard.  Not on do not disturb, has reset my bluetooth connection and have shut down and restarted my charge 3.  Can you help?  thanks!  M

[Brendaburen]

Try resetting your device. Plug it into the charger while plugged into the outlet. Hold the button in on your Fitbit until it shows a happy face i think. It will do something, shows it is reset. Should help.

Sent from my iPad

[meeka60]

I appreciate your help!  Unfortunately, now it's stuck in the starlight line/reset function and no smiley face.  I'm going to keep it in the charger and hope for the best.  It may be more than just the sync.  Thanks!  

[Brendaburen]

If not I would call Fitbit and let them know. They are very good and would probably replace it.


Sent from my iPad

[meeka60]

Yes thanks. Waiting to hear what’s next. Have had great service from them
in the past and am hopeful 😀

[meeka60]

this is an old and recurring problem.  what has your engineering group done regarding challenge steps not matching daily/accumulated steps?  Thanks.  M