Charge 3 not syncing data since September

[Susan_p]

Hey

I have tired to sync my charge 3 so many times I have even uninstalled the app but nothing works?

I haven't even had my charge for a 1 year. 

I can't think of anything else that I could do

Please help x 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Susan_p Thanks for being part of our Community! 

Let me help you with this and thank you for troubleshooting this issue. Lets try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Susan_p]

Hi 

I have done all the above and it's still not working.

[AlvaroFitbit]

@Susan_p thank you for your reply.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.