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Charge 3 not syncing steps to challenges

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‎02-23-2021 07:41 - last edited on ‎02-23-2021 10:08 by Fitbit Moderator

‎02-23-2021 07:41 - last edited on ‎02-23-2021 10:08 by Fitbit Moderator

my Charge 3 is not syncing my steps correctly on the challenges. For example! I have more than 5,000 reps right now and it’s showing only 57 steps on my challenge board. What can o do to fix this?

 

 

Moderator Edit: Clarified subject

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‎02-23-2021 11:04 - last edited on ‎11-04-2025 10:19 by Fitbit Moderator

‎02-23-2021 11:04 - last edited on ‎11-04-2025 10:19 by Fitbit Moderator

@Margieg70 Thanks for stopping by!

Let me help you with this. Are you logging activities? Or are you using the MobileTrack instead of the Charge 3 to track your activities? These two situations won't sync with Challenges. Also see if the creator of the challenge is in the same timezone as you are as this also affects the count. You can read more about challenges here.

Hope this helps.

Alvaro | Community Moderator

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