10-08-2018 13:38 - last edited on 11-17-2020 15:47 by MatthewFitbit
10-08-2018 13:38 - last edited on 11-17-2020 15:47 by MatthewFitbit
My charge 3 was synced fine with my Samsung s7 but suddenly won't sync. I tried unpairing and re pairing but it wont pair now. I tried with my old iPhone and it won't pair with that either. Any ideas?
Moderator edit: updated subject for clarity
10-29-2018 13:44
10-29-2018 13:44
I am having the same problem and can generally get the synching to start working again with various combinations of suggestions but do not want to be doing this 2-3 times day. What's the solution please?
10-31-2018 06:58 - edited 10-31-2018 06:59
10-31-2018 06:58 - edited 10-31-2018 06:59
I'm happy to see you here guys, please receive a warm welcome to all new member of the Community Forums!
Thanks for all the steps that you've tried with your Charge 3. I'll do my best to help you out with this! You can try to log out/in from the App or restart "Bluetooth". Once you've done that to Force sync your tracker Tap on "Account" in the Fitbit App, then tap on your "Charge 3" picture and find the option "Sync now" to force sync.
Also check your phone Permissions and leave location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit.
If that doesn't work let's confirm some requirements that your phone and Charge 3 should have in order to successfully communicate:
Requirements:
If the syncing issue remains with a mobile device I would recommend following the steps below:
Hope this helps and welcome again!
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11-02-2018 04:02
11-02-2018 04:02
Same issue. It works fine all day but the past two mornings upon waking it doesn't sync. I fixed it 2 days ago by turning my bluetooth off and on but this morning it hasn't worked. Grrrr!
11-02-2018 11:00
11-02-2018 11:00
i have the same problem, stopped syncing a few days ago, have to reset it 2-3 times a day. Very frustrating to pay a premium price and get something that feels rushed and very cheap.
11-02-2018 11:13
11-02-2018 11:13
11-05-2018 14:28
11-05-2018 14:28
11-05-2018 14:43
11-05-2018 14:43
11-05-2018 14:49
11-05-2018 14:49
11-05-2018 14:53
11-05-2018 14:53
11-07-2018 09:53 - edited 11-07-2018 09:57
11-07-2018 09:53 - edited 11-07-2018 09:57
Thanks @LizN, I'm glad to see that you were able to make it sync, thanks for the tip! 🤞
@SunsetRunner, @alex_1982 and @Mellievet would you mind checking those steps and confirm if this is working for you. Thank for your time and effort.
Please check that both phone and Fitbit App are up to date.
I'll be around.
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11-07-2018 10:01
11-07-2018 10:01
It is a Samsung update that caused all of the sync issues. I noticed that some other bluetooth devices i have also struggled to connect. Fitbit released a new firmware two days ago that corrected this issue. (it still synced fine on my ipad so clearly a samsung update)
Non of the above steps that you mentioned worked.
11-07-2018 10:09
11-07-2018 10:09
Thanks for the heads up @alex_1982! I'll pass this information to our team. Sorry that those steps aren't working for you. Not sure if we might have to get a new update to solve this issues, but I will let you know as soon as I get some information.
Your help is greatly appreciated.
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11-07-2018 10:22
11-07-2018 10:22
Think you didn't understand. Fitbit already fixed this issue by releasing an update to the charge 3 itself. So no more help is needed
11-08-2018 10:02
11-08-2018 10:02
Thanks for the clarification @alex_1982!
Please feel free to come back at any time, we try to take care of all the members of our family.
I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?
Keep stepping around in the Forums!
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11-12-2018 14:59
11-12-2018 14:59
11-14-2018 13:31
11-14-2018 13:31
Hi @Mellievet! Wow, sorry about what happened to your old phone. It is always a pleasure take care of our happy Fitbitters. Please feel free to come back at any time, our desire is to take care of each one of the members of our family.
Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board Looking for Fitbit Friends? Find some here! And have some fun interacting with other users!
Keep stepping around in the Forums!
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11-17-2018 01:37
11-17-2018 01:37
11-21-2018 07:43
11-21-2018 07:43
You're right @Mellievet. This looks odd. Did you manually log activities? Please restart your Fitbit and keep checking how it behaves in the next days.
I'll be around.
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12-18-2018 11:29
12-18-2018 11:29
My Charge 3 fitbit stopped syncing with my Samsung 7 phone right after the Nov 4, 2018 firmware update. I have tried deleting the app from my phone/reinstalling and removing from bluetooth(unpairing)/re-adding((re-pairing). The re-pair just cycles without ever pairing.
I have uninstalled the fitbit app again and tired of playing with it! Please help before I throw the fitbit in the trash.
12-18-2018 11:51
12-18-2018 11:51
Hi Mel, my C3 always syncs steps before any other data - something I observe on a daily basis. One more thing I noticed on my S9 phone... having POWER SAVING MODE ENABLED impacts syncing ability and overall connectivity dramatically. Was getting very frustrated with my C3 behavior when I was tracking activities with GPS connection - turned out it was Power Saving Mode that was causing all the trouble. Once I disabled it, overall syncing and connectivity to phone/GPS have improved dramatically. Also, would like to mention it just in case... location should be enabled in the app to improve syncing (there's a red error message popping up in the app if it's not enabled - mentioning it just in case).