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Charge 3 not syncing

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‎02-13-2021 22:44 - last edited on ‎02-15-2021 12:06 by Fitbit Moderator

‎02-13-2021 22:44 - last edited on ‎02-15-2021 12:06 by Fitbit Moderator

My charge 3 is still not syncing.  I have tried everything from uninstalling everything and re installing to changing which wrist i wear it on I've even had it turned off for a while. My phone is running Android 10. It has now been nearly 2 months and I'm getting really fed up as these things are not cheap 

 

 

Moderator Edit: Clarified subject

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‎02-14-2021 04:09

‎02-14-2021 04:09

Manager to get my charge 3 to sync this morning only to find that if I am wearing it it stops syncing but if I take it off and leave it it will sync. Any ideas any one

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‎02-15-2021 12:07

In response to Pauline_M

‎02-15-2021 12:07

@Pauline_M I hope you're doing well!

 

Sorry to hear about this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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