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Charge 3 not syncing

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‎02-23-2021 09:39 - last edited on ‎02-23-2021 09:56 by Fitbit Moderator

‎02-23-2021 09:39 - last edited on ‎02-23-2021 09:56 by Fitbit Moderator

My charge 3 isnt syncing to my phone and is now running half an hour slow. Any ideas on how to fix it?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-23-2021 09:57

‎02-23-2021 09:57

@Tcqpr Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-23-2021 10:08

In response to AlvaroFitbit

‎02-23-2021 10:08

I have done this and it worked for about an hour

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‎02-23-2021 11:36

In response to Tcqpr

‎02-23-2021 11:36

@Tcqpr thank you for troubleshooting this issue.

 

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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