Charge 3 is junk. I bought mine in January. According to the Charge 3, I sleep between 58 minutes to 2 hours a night. In reality, I sleep 6-8 hours a night. The sleep tracking feature is very important to me. Charge 2 tracked sleep stages perfectly. I have spent a ridiculous amount of hours on the phone with Fitbit. I have tried every snake oil “fix” Fitbit walked me through, but to no avail. I asked them repeatedly to replace the pebble as it is clearly a piece of junk. I was told, and yes, this was what Fitbit dared to state, “We’re not replacing your Fitbit because it doesn’t track your sleep. We don’t consider that an important feature.” After hours of “support” calls and frustrating lack of resolve, I lost it. Finally, the company is sending a replacement. Shame on Fitbit. After reading volumes of complaints I am stunned that Fitbit isn’t more concerned about public perception regarding the quality of their products. I bet we’ll see the Charge 3 quietly fade away. My next purchase will be a competitor’s product.
