Charge 3 not tracking sleep

[Jopw]

Bought my Fitbit Charge 3 on Saturday. Tracked my sleep first night, hasn’t since for last 3 nights. Have to keep putting it on charger and restarting. Few hours later it appears on watch and phone. Can’t keep doing this! Any ideas?

Moderator edit: format

[Plap17]

Has the thread gone quiet because of fixes, or frustration. I have a new one! (Maybe posted by someone before): my sleep broken in half - 2 readings with an hour or more between. It's happened 2x now in the past 3 days. I am able to go in and delete one and then manually reset the second to capture 'most' of the night, although I can't run it back before midnight. so, that's the latest. For the record, I get @ 1 accurate reading a week. yay.

[Grenol]

I've given up.

[Lemeh]

GlendalePaul

Both my husband I are new to Fitbit. He has the Inspire HR and I have the Charge 3. We both are having the same issue that shows on your message. We both received ours, set them up and for a few days we got detailed sleep data and now as of 2 nights ago we have gotten the very basic information. How do we fix this to show detailed sleep data? 

[Grenol]

Return them ASAP and try to buy a second hand charger 2

[Plap17]

i would just refer you up the thread -- there have been at least a couple of suggested sync fixes, from the administrators and users. Some seem to work, others not. You can do a search in the tread for 'reset' and see what options you can try. I don't mind an occassion glitch. These are not high end devices. But, it does get frustrating when 'the basics' aren't functioning as expected. Right now, Fitbit is not syncing with MyFitnessPal, which I use religiously. In that case, however, the problem is on the MFP end. They're 'working on it'!

[Superbonbon28]

I’ve been experiencing the same problem lately.  Eventually it will show up on my iPad, but I don’t like having to wait around for hours, continuing to check to see if sleep has updated.  Sleep is the main thing I track.  And for something this expensive, I expect it to do what it’s supposed to do.

I already had to return this device once because it completely died at six months.  The warranty expires in October when I will have owned it a year.  Unfortunately, I’m not expecting it to last that long based on the performance thus far.  And I have been told that I can not get a refund.  My only option is to get a small credit toward a more expensive Fitbit.  So rather than throw good money after bad on something that will likely also fail, I’ll just call it a mistake to have purchased Fitbit instead of Apple in the first place.

[Superbonbon28]

Try sending it back for a full refund.

[SunsetRunner]

This the second night my fitbit hasn’t tracked my sleep!! Can someone advise? x 

[BeigeSage]

Finally gave up and returned it for a refund.  The fix I’d tried before worked for about 17 days and then wouldn’t track sleep or steps, wouldn’t sync, wouldn’t pair.  Tried all the tips I’d read in this thread and used several times before, but this time to no avail.  I can’t count the hours I’ve spent trying to get it to work over the past 2 months – restarts, forget this device, reinstall, reset … - it was never ending.

[BeigeSage]

And I've just noticed that it says at the top of this thread that "Charge 3 not tracking sleep" has been SOLVED.   That's such good news for all the people who have contributed to this thread - NOT!

[Lymmeln]

This is NOT solved at all I cannot understand how Fitbit moderator can set status as SOLVED !!?

[Plap17]

I have dropped in a number of times, usually expressing the same frustrations - trying the same fixes.

I will give an update, with some fear of jinxing myself. I have just gotten my 7th! consecutive accurate read. I was first surprised at 2, then 3 as that had never occured before.

Advice?  I have no idea if any of this makes a difference:

1. I don't keep the app running in background overnight. Someone had once suggested keeping it on,

2. When I get out of bed - I give it some time. Pour the coffee first, make sure there's a clean break

    between waking up and being out of bed.

3. Open app, let sync begin. I noticed recently, as the sync finishes, I get an "analyzing sleep data"

    message that pulses a couple of times . . .  and up pops the cycle. 

[ashley.shehan]

Yeah it’s certainly not solved and it’s a dang expensive gadget. Why they haven’t recalled them or updated the app really blows my mind.

Moderator edit: removed personal information

[SunsetRunner]

This is not a solution.

What did I pay 150 euro for when it can't track my sleep.

For me this is the most important function of the wearable.

If it does register my sleep, it shows the same record for every single day going back.

Re-open this thread because it's not solved.

This is piss poor customer service and tech support.

Also, would you care to explain to me that even though I disable the fitbit from using unrestricted data it keeps re-enabled that without my consent?

[Grenol]

Word! 

[topmom5]

I too have recently, finally, seen success - and have been crossing my fingers! 

I've been tracking accurately, steps, Heart rate, and sleep, for the past week!!

I managed to get my FitBit connected last week - after seeing a post on a forum for Android OS saying to turn on your Locator Service to get it to work.  I was researching trying to get my device connected to my Kindle Fire....since it wouldn't connect to my IPhone. This made great sense to me - cuz i'd lost connectivity initially while on a cruise - where my phone couldn't get a signal, GPS fix, Locator fix, or time! for days on end, and it was always in conflict with last known good when it did, cuz of changing time zones and countries.  

So I turned on the locator service - which i normally keep off to protect the battery on my phone - did the restarts and reboots and retrys - put my fitbit on my wrist and after about 10 minutes it vibrated.  I almost fell out of my chair!  For the first time since March my FitBit had the correct time!!! and my IPhone told me i had an update for FitBit Pending!  

I went for it - and it's been fine since! 

So Locator service - and then once completed, i change the display, as I've seen referenced on this forum.  It's been fine for the past week - 
and I'm hoping this post doesn't Jinx my success!!! 

[SunsetRunner]

---

@topmom5 wrote:

I too have recently, finally, seen success - and have been crossing my fingers! 

I've been tracking accurately, steps, Heart rate, and sleep, for the past week!!

I managed to get my FitBit connected last week - after seeing a post on a forum for Android OS saying to turn on your Locator Service to get it to work.  I was researching trying to get my device connected to my Kindle Fire....since it wouldn't connect to my IPhone. This made great sense to me - cuz i'd lost connectivity initially while on a cruise - where my phone couldn't get a signal, GPS fix, Locator fix, or time! for days on end, and it was always in conflict with last known good when it did, cuz of changing time zones and countries.  

So I turned on the locator service - which i normally keep off to protect the battery on my phone - did the restarts and reboots and retrys - put my fitbit on my wrist and after about 10 minutes it vibrated.  I almost fell out of my chair!  For the first time since March my FitBit had the correct time!!! and my IPhone told me i had an update for FitBit Pending!  

I went for it - and it's been fine since! 

So Locator service - and then once completed, i change the display, as I've seen referenced on this forum.  It's been fine for the past week - 
and I'm hoping this post doesn't Jinx my success!!! 

---

I don't know what you mean by locator service fix.

But you can't connect to android without have location settings on.

So this does not appear to be a fix for me

In fact not only does the sleep tracking not function properly, not does the weekly exercise, steps per hour or anything else on the app or web dash.

The only part of the app that works is the summary of floors/step/distance/calories.

What is Fitbits goal here, to release a prototype, charge a premium rate and get us to test it for bugs for free for them

[topmom5]

@ Jaco.P
I agree - apparently you cannot connect to Android without the locator service turned on. 
I never did try to connect to Android - i saw the reference to locator service being needed and instead of continuing with Android, I implemented that on my IPhone - and it worked. That's what i was trying to say.  

I keep my locator service off 99% of the time - it's a personal choice and is not the norm for IPhone Users - so this may or may not be of value to anyone else - 
but turning the locator service on on my IPhone worked for me - and i've been synching successfully, recording/reporting sleep accurately, counting steps, and recording heart rate every since!  It has done a bit of over-achieving on the flights of steps climbed area - but i'll take that one (to me) inconsequential quirk in deference to it not working at all!!! 

[SunsetRunner]

No it’s not solved ..Last night’s sleep is not coming up as tracked and I wore my fitbit last night. It was actually placed right flat on my wrist!!!! Not happy!!!! 

[topmom5]

---

@Plap17 wrote:

I have dropped in a number of times, usually expressing the same frustrations - trying the same fixes.

I will give an update, with some fear of jinxing myself. I have just gotten my 7th! consecutive accurate read. I was first surprised at 2, then 3 as that had never occured before.

Advice?  I have no idea if any of this makes a difference:

1. I don't keep the app running in background overnight. Someone had once suggested keeping it on,

2. When I get out of bed - I give it some time. Pour the coffee first, make sure there's a clean break

    between waking up and being out of bed.

3. Open app, let sync begin. I noticed recently, as the sync finishes, I get an "analyzing sleep data"

    message that pulses a couple of times . . .  and up pops the cycle. 

---

To your comment about not keeping the app running at night - 

I don't have it running at all unless I'm synching.  I'll open the app and it synchs up automatically, and then I'll manually kick off a synch - look at what i wanna see, and close down the application.  
I'm not sure why anyone would leave it open all day long...or night ... as it's a battery sucker!