help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2020 10:20 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎10-27-2020 10:20 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

Everything else looks to be syncing right, but has not shown sleep in two days. 

Best Answer
Labels:
5 REPLIES 5

‎10-28-2020 00:47

‎10-28-2020 00:47

I have the same issue since the weekend. And when it tracks it at all, it is until 1 - 2 a. m. Did Reboot, sync and everything suggested here but no change. 

Best Answer

‎10-28-2020 12:48 - last edited on ‎01-24-2025 06:17 by Fitbit Moderator

In response to MarySofia

‎10-28-2020 12:48 - last edited on ‎01-24-2025 06:17 by Fitbit Moderator

@mielikkibz @MarySofia Welcome to the Community.

Let me help you with your Charge 3 not recording your sleep and @MarySofia thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-28-2020 12:50

In response to AlvaroFitbit

‎10-28-2020 12:50

I was having this problem up to a couple of weeks ago, an update was released which appeared to solve it but it started with the same issue yesterday! 

Best Answer
0 Votes

‎10-28-2020 13:58

In response to Nottzgal41

‎10-28-2020 13:58

I'm having the same problem. Two days in a row, it hasn't recorded sleep. I've tried all the suggestions the agent listed above. 

Best Answer
0 Votes

‎10-28-2020 14:04

In response to AlvaroFitbit

‎10-28-2020 14:04

thanks, but i'm not wearing it any different then I normally do, and
i'm laying in bed for 8-9 hrs, so I don't think this is the issue.


It suddenly started working last night but doesn't show the previous
two nights sleep. WTH?
Best Answer
0 Votes