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Charge 3 not working correctly

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‎03-29-2021 03:47 - last edited on ‎03-29-2021 04:09 by Fitbit Moderator

‎03-29-2021 03:47 - last edited on ‎03-29-2021 04:09 by Fitbit Moderator

Hi.

I purchased a Charge 3 less than a year ago. After wearing my watch in the rain, my watch has not been acting up. It is unable to detect my heart rate, not tracking my steps accurately and I seem to be having some brightness difficulties.

 

What can I do?

 

Moderator Edit: Clarified subject

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‎03-29-2021 04:31

‎03-29-2021 04:31

@Rinaykullen It's great to see that you've visited the Fitbit Community!

 

Please restart your tracker by doing the following:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Hope this helps.

Alvaro | Community Moderator

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