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Charge 3 not working

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‎03-06-2021 05:04 - last edited on ‎03-07-2021 05:25 by Fitbit Moderator

‎03-06-2021 05:04 - last edited on ‎03-07-2021 05:25 by Fitbit Moderator

Hi i had a fitbit charge 3 ever since 2019 and it was working just fine until now lately the bluetooth was switched off and it was disconnected from the setting app. And now it dies not connect to Bluetooth, not show a sign of charging. Does not reboot or reset the sreen is black everything about the device is not working any idea what to do please i've tried everything am now frustrated 

 

 

Moderator Edit: Clarified subject

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‎03-07-2021 05:26

‎03-07-2021 05:26

@SunsetRunner Thanks for stopping by!

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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