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Charge 3 paring and syncing issues with iOS

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‎11-29-2019 11:18 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎11-29-2019 11:18 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

Purchased Charge 3 over 12 months ago and have found that it was not syncing and was also losing time. Performed update and did all troubleshooting which seemed appropriate to the issue with no effect. Charge 3 was then removed and reinstall attempted but when I try to pair the device back to my iPhone, it sees the tracker but does not progress beyond that message to initiate the PIN to complete the pairing. This has been going on for the past 3 weeks and is very frustrating - I am almost at the point of throwing the Charge 3 as it can’t even be used as a watch.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-30-2019 06:58 - edited ‎11-06-2023 04:36

‎11-30-2019 06:58 - edited ‎11-06-2023 04:36

Hi there @Robinsy, welcome to the Community Forums. I  am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps.

Thanks for letting us know about the syncing issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

However, I'd recommend trying the following steps:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

- Try setting up your Charge 3 again. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Maria | Community Moderator, Fitbit


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‎12-04-2019 10:35

In response to MarreFitbit

‎12-04-2019 10:35

Further to the syncing and pairing issues, my Fitbit’s battery has now completely died and will not charge even though it has been on the charger overnight. The charger and device have not heated up, there appears to be no issues with the charging cable and pins were all correctly aligned. This occurred when the device was at 94% charge then suddenly all charge was lost and Fitbit went dead and would not restart when side button was pressed. Replacement of the unit by Fitbit seems to be the only option as none of the troubleshooting has worked and given that the issues I am experiencing are known to Fitbit - what do I do to get this started as an Australian customer?

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‎03-07-2020 14:01

In response to Robinsy

‎03-07-2020 14:01

I agree....problems with syncing  ....did all the trouble shooting a few times over a period of time

Cold starts, uninstall, reinstalls Bluetooth off and on Power device down and up as well syncing device etc.

 

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