Charge 3 pixels on the screen are deteriorating

[Jennymcf]

I have had my charge 3 for just over a year and since early on the pixels on top half of screen have been deteriorating and now I can only see the bottom half of the screen as the top is black. I have restarted several times and nothing seems to fix it. Any ideas?? 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Jennymcf. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've followed. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[805623]

Hello @Jennymcf 
I have exactly same issue as you described + very dark screen + some part of the screen is darker than other part. I went through the troubleshooting steps with technical support chat and nothing helped. I was redirected to warranty team. They ended up offering me 30% discount for next 30 days on purchase from Fitbit e-store since my warranty period of 2 years was over. 
If you still have warranty I believe your watch can be fixed/replaced under the warranty. If not, then you can get discount probably on a purchase.

[WilsonFitbit]

Hello @805623. Welcome to the community forums. 

Thank you very much for taking the time to provide detailed information and for your help in trying to resolve this inconvenience. At this time, I was able to confirm that you contacted our Support Team and they were able to provide information and assistance. If you still have additional questions or inquiries, please make sure to let them know and they will be glad to continue assisting you. 

On a side note, I'd like to let you know that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[Jennymcf · Accepted solution]

Thanks for replying.. I have a 2 yr warranty and so the customer service help desk are trying to help solve problem but I have tried everything and it’s still not working.. hoping to get it fixed or a replacement.. 

[WilsonFitbit]

@Jennymcf It's a pleasure.

I appreciate this information and I hope our Support Team can find a prompt resolution for your case. 

See you around.