Charge 3 screen and button not responding

[SunsetRunner]

Since my firmware update a month and a half ago (roughly) my charge 3 has stopped functioning normally. Here are the issues I'm having: 

• My charge is basically frozen
• I can't swipe in any direction to pull anything up (settings, my stats for the day, etc.)
• I also cannot tap my screen to go through my stats
• When I try to hold down on the sides of my charge, nothing comes up (no do not disturb, no sleep mode, no screen wake)

Basically all I can do on my watch right now is look at the time. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I am sorry to hear about the issues you're experiencing with your Charge 3 screen and button not responding. I appreciate the additional details and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Keep me posted on the outcome.

[SunsetRunner]

Hi!

Thank you for your suggestions! I've done the first two and I feel like I've done the third... However, A progress bar hasn't been showing up when I try to do the long reboot. I will try again and let you know!

Sorry it took so long to get back!

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your response.

I appreciate your efforts and the additional details and hope the issue gets resolved. Thank you for the update! 

If the issue persists, please let me know and we'll continue to work towards a resolution.

[SunsetRunner]

Update!

I tried the restart and it only worked for a bit. Now I'm back to my watch picking and choosing when it wants to function.

Thanks

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[SunsetRunner]

Thank you for your help!

I got the confirmation email saying I'd get an email from them soon.

Thanks again

[LiliyaFitbit]

Thank you for your response, @SunsetRunner.

I am glad to hear you've received a confirmation email. Thank you for your time and feedback. I know our Support team will do their best to help you, please keep an eye on your inbox.  

I'll be around if you have any questions.