Charge 3 screen and button not responding

[PixieWife]

So I got a notice on my phone that my charge battery was low. I came home to charge it. No response on the screen that it was charging. Button won't push at all. I left it to charge thinking as lousy as the display is on it, maybe I just can't see it charging. An hour later, the charge is super hot and button is still not working.

I tried the reset that FitBit thinks is the solution to EVERY thing, but with a non-functioning button, it doesn't work. I didn't find any responses to other people saying they had the same problem and the reset didn't help.

Any ideas of what can fix it before I go research Garmins?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @PixieWife, welcome to our Fitbit Community. I'm sorry to hear that the button of your Charge 3 stopped working and the screen became unresponsive, even when you tried to charge the unit. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since you mentioned that the unit got hot, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Mags2020]

Hello,

I have a similar issue. My screen went totally blank. When I completed the reset, the charge vibrated constantly when I had the button pressed down. It then stopped and has not vibrated since, despite several reset attempts. The screen remained blank and has never restarted. It stopped updating on the app. 

[SKlane]

Hello,

I am having the same as Pixiewife.  My fitbit is unresponsive and gets hot to touch when trying to charge it.  The screen is black and can not be reset.  Would appreciate any help.

[AlvaroFitbit]

@Mags2020 @SKlane Thanks for joining us! 

Let me help you with your Charge 3 not working as it should and thank you both for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.