Charge 3 screen and syncing issues

[Mrs_J_D]

Hi

Only had my Fitbit charge 3 since April and now it won't sync, the screen is fading and the lettering etc is pixelated. Tried all of the advice on here...connecting to charger, signing in on other device, reinstalling app, turning bluetooth on and off.

Think it's in need of replacing which is disappointing 

Thanks

Moderator edit: subject for clarity 

[Horzegirl]

Hi I’m having the exact same thing happen😕 had it since may it’s very disappointing 😞

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mrs_J_D @Horzegirl.

@Mrs_J_D I am sorry to hear your Charge 3 won't sync and the screen is fading and missing pixels. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@Horzegirl I am sorry that you are going through the same situation. I could see that you got in touch with our Support team about this. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you have any questions.