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Charge 3 screen blank

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‎11-16-2020 00:49 - last edited on ‎11-16-2020 03:08 by Fitbit Moderator

‎11-16-2020 00:49 - last edited on ‎11-16-2020 03:08 by Fitbit Moderator

the screen went black

 

 

Moderator Edit: Clarified subject

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‎11-16-2020 03:09

‎11-16-2020 03:09

@bettyboo6 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 3 screen not working. Please restart your tracker by doing the following:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

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