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Charge 3 screen blank

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‎11-23-2020 04:26 - last edited on ‎11-23-2020 06:38 by Fitbit Moderator

‎11-23-2020 04:26 - last edited on ‎11-23-2020 06:38 by Fitbit Moderator

Over the few weeks I have periodically looked for a solution for my change 3 screen blank issue. I’ve attempted all the trouble shooting tips, no help. The screen is absolutely blank all of the time. I still wear it for tracking, it still syncs. Is repair available? 

 

 

Moderator Edit: Clarified subject

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‎11-23-2020 06:40 - last edited on ‎04-30-2025 11:32 by Fitbit Moderator

‎11-23-2020 06:40 - last edited on ‎04-30-2025 11:32 by Fitbit Moderator

@Bjs11897 It's good that the community is growing!

Let me help you with your Charge 3 screen not working. Not sure which troubleshoots you have tried as you don't specify them but please confirm that you have tried restarting it by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

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