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Charge 3 screen blank

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‎01-26-2021 01:18

‎01-26-2021 01:18

I realise this issue has been posted a lot recently, but I am also having the same problem as everyone else and nothing I do is fixing it.  My screen is blank, but the Charge 3 appears to be working otherwise.  It charges ok, and it's syncing...but I can see nothing.  When I put it on the charger to try and restart it I do not get the smiley face....I have tried this several times.  Can someone please help me!! Thank you! 😊

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‎01-26-2021 03:12 - last edited on ‎11-05-2025 04:15 by Fitbit Moderator

‎01-26-2021 03:12 - last edited on ‎11-05-2025 04:15 by Fitbit Moderator

@poppy_lover I hope you're doing well!

Let me help you with this and thank you for troubleshooting this issue. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected with Support.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-26-2021 23:28

In response to AlvaroFitbit

‎01-26-2021 23:28

Thank you for your advice.  I have been in touch with your Support team, who advised me to go back to Amazon from whom I purchased it.  Amazon have agreed to a refund as the Fitbit was less than a year old.

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